Privacy Policy - SpringSpot Inc.

SpringSpot Inc. (“SpringSpot,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website and mobile application (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users (“Users”) of our website, mobile application, and services, including classes we offer (“Services”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms & Conditions.

 

 

 

Information We Collect

 

We may collect a variety of information from or about you or your devices from various sources, as described below.

 

1.  Information You Provide to Us.

 

Registration and Profile Information. When you sign up for an account, register to use our Services, sign up for notifications or updates, or participate in our surveys, we may collect information that you provide directly to us.  This information may include your name, email address, password, phone number, home address, date of birth, gender, and names and ages of children.  We may also ask you for information related to health conditions or medications that could affect your participation in our class offerings.

 

Class and Workout Information. We collect information about the classes that you attend. We may also collect information about your workout preferences, such as your bike size and settings, as well as your shoe size. If you provide this information directly to one of our studio attendants, we may associate this information with your account.

Fitness Assessment Information. When available, if you choose to have us conduct a fitness assessment, we collect information to assist in that fitness assessment such as your age, gender, height, weight, body mass index, body composition, strength, and flexibility.

 

Your Contacts. To create and register for our Services and participate in one of our classes, you will also need to provide us with the name and phone number of an individual to serve as an emergency contact.  We may also ask you to provide your friends’ information so that we can, for example, invite them to try our classes.

 

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact us for customer support, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you join our mailing list, then we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

 

Purchase and Payment Information. If you make a purchase through our Services, we collect your purchase information and payment-related information, such as credit card or other financial information and address. This information is collected by our third party payment processor on our behalf.

 

2. Information We Collect When You Use Our Services. 

 

Device Information. We receive information about the device and software you use to access our Services, including IP address, domain name, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.

 

Usage Information. To help us understand how you use our Services and to help us improve it, we automatically receive information about your interactions with our Services, such as the pages or other content you view, the searches you conduct, the length of time you visit our Site and/or use our Services, the links you click, your IP address, the URL or website that led you to our website, and purchases you make.

 

Information from Cookies and Similar Technologies. We and third party partners collect information using cookies, web beacons, pixel tags, or similar technologies, including technologies designed for mobile apps. We combine this information with other information we collect about you to identify you across multiple devices. We also use this information to track the activities of our website visitors and mobile users, help us manage content, and compile statistics about our Services usage. We also use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.  We also use third party SDKs to, among other things, track our conversions and associate with your account how you use our Services when you are not logged in to the account.

 

Our third party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

 

You have the choice whether to accept the use of Cookies. Most browsers are initially set up to accept HTTP cookies. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, and how to disable existing cookies. For more information about HTTP cookies and how to disable them, you can consult the information at www.allaboutcookies.org/manage-cookies/. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

 

How We Use the Information We Collect

 

We use the information we collect:

 

  • To provide, maintain, improve, evaluate, modify, and enhance our Services;

  • To personalize your experience with our Services, such as by providing tailored content and recommendations, and to provide location customization, personalized help and instructions, and to otherwise personalize your experiences while using the Services;

  • To research, understand, and analyze how you use our Services and develop new products, services, features, and functionality;

  • To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;

  • To administer surveys and questionnaires;

  • For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you (see Your Choices  for more information on how to opt out of certain marketing activities);

  • To facilitate transactions and payments;

  • To investigate, prevent or take action regarding illegal activities, to find and prevent fraud, respond to trust and safety issues that may arise, and protect us and others;

  • For compliance purposes, including enforcing our Terms and Conditions or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and

  • For other purposes for which we provide specific notice at the time the information is collected.

 

How We Share the Information We Collect

We may share your information, including personal information, as follows:

Affiliates. We may share any information we receive with our affiliates for any of the purposes described in this Privacy Policy.  Our affiliates’ use and disclosure of your personal information will be subject to this Privacy Policy.

Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services or that perform business functions on our behalf, such as advertising our services and products.

Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

 

Joint Marketing Partners. With your consent, we may share your information with our joint marketing partners.

 

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.

 

Merger, Sale, or Other Business Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. We may also transfer your information as part of a bankruptcy proceeding. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.

 

Aggregate and De-Identified Information. We may share aggregate information about users with third parties for marketing, advertising, research or similar purposes.

Consent.  We may also disclose your information with your permission.

 

Your Choices

 

Location Information. You can prevent your device from sharing precise location information at any time through your device’s operating system settings. 

 

Marketing Communications. You can unsubscribe from our promotional emails by following the opt-out instructions in the emails. Please note that it may take up to 10 business days for us to process opt-out requests. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.

 

Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate.  We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

 

We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission of information can be entirely secure, we can make no guarantees as to the security or privacy of your information. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

 

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and our online services are not directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@springspot.co.

Updating Your Information

 

You can access and update your account and profile information through your profile settings.

Changes to this Privacy Policy

 

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at privacy@springspot.co.

Last Updated: July 17, 2019

 
 
 
 
 
 
 
 
 
 

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